The Xcanex document scanner: a first review

First off: this is a product with some potential, in fact it is a great product, once you have worked yourself through some of its glitches and annoyances. I have had the “Xcanex Professional Book & Document Scanner” for just a couple of weeks now, but I think it’s time to share my first impressions and experiences with this innovative little gadget, which is basically an 8MP digital camera with an LED flashlight built in and which “scans” your documents by taking pictures of them. It also includes a software that does quite a good job in cropping the image so that you end up with a jpg/pdf of just the document that you wanted to scan. It is in many ways similar to booksorber, but booksorber comes without the hardware because most of us already have all the hardware at home, i.e. a DSLR camera).

But let me start from the beginning: a couple of months ago, I wrote this review about the “IRIScan Book 3” mobile scanner and basically scrapped it and sent it back. I then received a message from a hitherto unknown little company from Singapore suggesting that I should have a look at their newly launched document scanner. And so I did. First on the many videos on their website, and later by trying out the free unit that they sent me. Given that all the basic information about how the thing works is actually in these videos and on their website, I will skip over those basics and provide you with what you wont find anywhere else on the net: my experience and evaluation.

So, here we go:

For ordinary users with little knowledge about the existence of admin-rights on windows, the journey with this scanner may well end before it has even started: When I tried to install the driver (version 1.0 from a burned DVD!), it repeatedly failed until I noticed that it never asked me for admin rights so I figured that it may require these rights but fails to ask for them, perhaps because the developers use admin accounts and therefore never noticed this as a problem (I use an account with limited user rights as generally recomended). So I started the installation with administrator rights and finally the software was installed properly. It requires quite a bit of space on your hard-drive:

The scanner software requires quite a bit of space

After install, what happened? – Nothing. I mean, I like it, when software doesn’t try to take over my computer after I installed it, but this was kind of the opposite extreme. I wanted to try the scanner out, but there was no desktop icon, no popup question that would ask me: “Hey, would you like to try me out right away?” I checked “all programs” in the start menu and searched for “piqx”, “xcan” as well as “perfecapture”: nothing. I was wondering whether I actually installed the thing.

So I went to the program files folder and found a folder called “piQx Imaging”. Aha! And in that folder I found a file called “PiqxImaging.exe” and I (double)clicked on it. What happened: nothing.

Finally, I found a new icon in my taskbar (the ones on the right, not the ordinary program icons) which said “Xcanex Launcher”. Ha!  Gotcha!

Looking for the Xcanex Launcher

So let’s (double)click on it! What happens: nothing! – How about a right click? Aaah! It gives me some options to choose from:

Right clicking the Xcanex launcher icon helps

I’m not sure what BCO is, so I choose “Launch PerfeCapture”. And? Something happens! Finally! But hey, did I say it works?

Selecting “Launch PerfeCapture” leads to an error message

Scanner not found? But it’s here on my desk!

The Xcanex scanner with the scanning pad (included)

Oh! maybe I should plug it in? Maybe that is what the error message is trying to tell me. Okay, this is a minor glitch, but after all those other issues, I’ve gotten into a “complaining mood”. It will be difficult to please me now…

And indeed, after plugging it in, the steps above no longer produce an error message but the piece of paper lying under the scanner actually shows up on my screen! Wow! But my euphoria comes to an abrupt end when I try to position my piece of paper so that it is fully visible under the scanner: before I can even press the “scan” button the PerfeCapture crashes:

Sometimes, PerfeCapture crashed without any evident cause

But the good thing is (and I have actually not seen anything like it on any other program): the problem did actually solve itself and without me doing anything so that if I had left the room for two minutes while this happened, I would never have known. Or actually, I would, because this happened several times: crash without me even touching the computer, crash disappeared again. Strange.

Sadly, however, I was still not able to scan. At least, when I clicked on the “scan” icon nothing happened. This was not a bug though, but due to me ignoring the read notice on my screen saying “too low”. I ignored it, because I didn’t know what it meant. What is “too low”??

Once again I had to figure it out myself (or I could have read the manual, but honestly, who reads manuals?) Hmm, maybe the scanner is too low, i.e. to close to the paper? I twist it upwards and click on “scan”. And now the magic happened: The thing focused, then flashed, and then the software identified exactly what I wanted to scan, i.e. this little instruction manual and cropped it from the overall image:

My first test scan with the Xcanex

So there you go! After quite a bit of trouble with the setup, I finally got not a very acceptable scan (you can click on the image to see it in full resolution).

I have done some more testing but I will write about that in a second post (which will be linked here once it’s done).

Just one last thing: the second time I tried to use the scanner, I couldn’t even find this little launcher icon that I used above to start the scanning software… I thought that this maybe because the scanner is not yet connected to the computer? So I plugged it in and what happened was that drivers were automatically installed (Why again?), but the icon did not come back. So I’m clicked on “PiqxImaging.exe” again. Nothing.

I finally go deeper into the “piQx Imaging” branch of the program files directory and I find “perfecapture.exe” which finally starts the scanner. I created a shortcut to this file manually so that I would remember how to start the scanner the next time. And it has worked fine for me since then. I have never seen that Launcher icon again…

So let me give you a preliminary verdict (as I said, there is more to come): The setup has been more than cumbersome and I’d say it is impossible to master for the average user. But what I have is version 1.0 of the software on a burned DVD and I assume that the developers will soon have fixed these problems (although there is quite a but to go to make the software really easy to use – more about that in the second part of the review). Otherwise, this scanner is solid hardware (I could quibble a bit about cheapish plastic, but I’ve seen worse) and it is obviously well though through. When you assemble the product (you actually do need to look at the IKEA type instruction to but it together correctly), you can’t help notice that the developers really worked hard to design this innovative pocket scanner which is a bit bigger than the IRIScan Book 3 but it still suitable for taking it with you on a trip.

But would I pay 299 US-dollars for it (it’s price as of October 2013)? Definitely not. The product is definitely overpriced, I’d say 150 USD would be reasonable. I think I might pay that much for it. Perhaps some people who don’t have access to a scanner at work would pay more? But I think then I’d by a proper scanner with automatic feed for a bit more. When it comes to mobile use and portability, I’m wondering what actually can be done with a smartphone camera in combination with booksorber. I have not tried booksorber yet and I know that an on-camera flash easily ruins your “scans”, but what if there is sufficient ambient light? Or what if you hold it at an angle to the page you’re scanning, just like Xcanex does? It might be worth a try.

Speaking of money: I need to mention that I received my scanner unit for free from piqximaging. But I can clearly state that piqximaging did not require me to agree to any conditions whatsoever. They merely asked me to review the device. And while even that is not a legal obligation, I do feel morally obliged to do deliver this review now, and I’m sorry if they had hoped for an earlier post on the device, but I’ve been just too busy…

UPDATE: have a look at my updated review here

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IRIScan Book 3: pretty much useless

I just got an IRIScan Book 3, a portable scanner that looks promising when you check it out online. And I’m sending it back. The problem is that you can never rely on it actually scanning the whole page that you intend to scan. Unfortunately, I don’t have the time to make a video of this but I hope I will manage to do one before the 30 days trial period is over.

The device is a nice idea, but it simply doesn’t work. If you get one, you can expect to have problems with it all the time. No, my device is not defect. The product is simply badly designed. There are two main problems:

1. As far as I can see, the scanner measures its movement through the rolling thingy on  the bottom, i.e. it does not use the actual optical sensor to register movement. As a result, it will stop scanning once the rolling thingy has rolled over the edge of the book so that it is suspended in the air. In other words: while the scanning sensor is still gliding over your text, the “wheels” tell the device that it is no longer moving and it will therefore stop recording the signal coming from the sensor. This may not be a problem if your book has a margin of at least 1.5 cm, but if your margin is narrower (or if you want to scan the notes scribbled on the margin) then the Iriscan Book 3 just wont work for you.
2. The frame of the device is too thick so that it wont scan what is towards both ends of the sensor, i.e. the width of the scanned image is smaller than the sensor window on the bottom of the device suggests. Again, you could work around that making a mark where the sensor really starts and use the device accordingly, but the problem is that you may not always be able to do so because the fold of the book is preventing you from shifting the device far enough. Similar to point 1 mentioned above, this will not be a problem if your book has large margins, but I have one here that has just under 1.5 cm margin at the centre fold and the leads to the first letter or so of each row to be cut off.

I could also complain about the wifi functionality (on the Irisscan book 3 executive), but that has become a minor quibble compared to these problems. The problem with the wifi functionality is that the Iriscan Book 3 does not conntect to your existing wifi but it sets up its own wifi hotspot and if you want to connect your computer or ipad with it, you need to disconnect from your wifi (and hence the internet), connect to the Irisbook wifi, scan, connect back to your original wifi and only then can you upload the scanned documents.

Honestly: this could have been solved better. Why did they call it IRIScan Book, when it can scan single pieces of paper just fine, but not books? Anyway: I’m sending it back. Luckily they I.R.I.S. is giving a 30 day money back guarantee, so that should not be a problem. Despite this, I recommend anyone to think twice before ordering this. If you think you might want to use it for scanning pages out of books, don’t buy it.

Instead, I will try a fascinating software called booksorber. I had considered it before I bought the Iriscan Book, but I thought it would be nice to have a dedicated device for scanning, rather than setting up my camera everytime I want to scan a couple of pages, but now I’ll give booksober a chance. I’ll post my exoerience here as soon as I had time to test it.

UPDATE [31-10-2013]: If you are looking for an alternative portable scanner, you might want to have a look at the Xcanex document scanner by piQx which I reviewed in another post.